There are several technologies and system configurations available to solve the cellular coverage holes, dropped calls, and poor reception that impacts employees and guests inside restaurants and food halls. Each technology comes with its own complexity, installation time, quality of cellular service provided, ease of maintenance, and price point.
A residential-grade analog signal booster or femtocell is easy to install and inexpensive to purchase but doesn’t provide the quality of service or capacity that a high-volume food hall requires. A high-end traditional active distributed antenna solution (DAS) – such as those normally used at very large venues like stadiums or convention halls – is also not a good fit.
Rick Bernas, director of engineering at RSRF explains, “Dekalb needed coverage for all four major carriers – AT&T, Verizon, Sprint, and T-Mobile – throughout the space and at a reasonable cost. An active, fiber DAS system, which requires each of the carriers to bring in their equipment, was way out of the price range.”
Instead, RSRF chose to install an active DAS hybrid, Cel-Fi QUATRA, which delivers a signal 1,000 times stronger than analog boosters without the high price tag and complexity of a traditional active DAS. The hybrid also addressed the ease and aesthetics of the installation, two concerns raised by Jason Feinstein, the general manager of Acadia Realty. Feinstein handles the day-to-day management of the building that houses the City Point and Dekalb Market Hall, helping to ensure everything runs smoothly and maintaining positive relations with tenants.
“My biggest concern is making sure we don’t disrupt the tenants,” said Feinstein. “The installers were very professional, knew what they were doing, and were easy to work with.”
RSRF installed the active DAS hybrid in the 27,000 sq. ft. food hall in only three days using a two-person crew, without disrupting business. Despite all the new units and cabling, the system blended well with the appearance of the public space.
“Since the Cel-Fi QUATRA system uses Ethernet cables and the client already had Ethernet cable running all around the basement, it was just a couple of extra internal cables and nobody actually noticed when the system was finished. It looked exactly like it did before,” explains Bernas. “We were also able to hide a lot of the cables and antennas above the many vents throughout the space.”
Since completing the installation, the flourishing food hall is getting the cellular connectivity it needs.
“Everyone was happy. We picked access points such that you can’t see or even tell they are there,” says Feinstein. “The basement was a dead zone but RSRF helped us to get access. We get cell phone reception down there now and it is fantastic.”
For complete details on the system configuration and installation that solved Dekalb Market Hall’s cellular coverage challenges, download the case study “Premier Brooklyn Food Hall Solves Cellular Coverage Problems with Cel-Fi QUATRA”.